23 statistics tying customer-portal adoption to faster payments

Updated on June 12, 2025

Businesses are shifting to customer portals to give clients more control and make payment processes move faster and smoother. Companies want real results, and the link between customer-portal use and increased payment speed is backed by recent industry data.

Strong growth in digital payments shows why leaders are watching customer-portal adoption trends. For a deeper look at the numbers driving these changes, the 2025 Faster Payments Barometer shares faster payments data on what is shaping business payment strategies.

1) 81% customer adoption rate for Versapay's payment portal

Versapay reports an 81% customer adoption rate for its online payment portal, which is currently above the industry average. This high adoption rate means more customers use the portal to pay invoices, helping businesses improve their collections process.

Companies looking for ways to boost portal use can find strategies for online payment portal adoption useful. According to a 2021 Versapay survey infographic, strong adoption is linked with reduced manual work and fewer past due invoices.

2) 86% of businesses used faster payments in past 12 months

Recent surveys show that 86% of U.S. businesses reported using faster or instant payments within the last year. This high adoption rate highlights how companies are responding to customer expectations for quicker transaction speed.

Many organizations now rely on faster and instant payment services to streamline financial operations. The growth in usage is helping modern businesses stay more efficient. For more business-focused insights, visit customer portal adoption statistics.

3) 74% of consumers used instant payments in past year

Recent survey data shows that 74% of consumers used instant payment services within the past year. This highlights that most individuals now expect real-time transactions for both shopping and bills.

Companies looking to meet customer expectations for speed should consider integrating systems like those discussed in Federal Reserve Financial Services payment surveys.

Adopting digital portals can give businesses a competitive edge as instant payments become industry standard. For more details on building effective customer portals, visit customer portal benefits.

4) 74% of businesses prefer payments by customer choice

Most businesses today recognize the value in offering customers their preferred payment methods. In fact, 74% of businesses now focus on supporting payment by customer choice to improve satisfaction and retention.

This approach can enhance the digital payment experience and cash flow, as shown in recent business payments studies. Companies looking for more trends can review the 50 payment statistics for 2024.

5) 79% of consumers favor instant payment options

Businesses should note that 79% of consumers now prefer instant payment methods for transactions. This high demand signals the importance of offering faster digital payment solutions.

Companies that do not keep up with faster or instant payments adoption risk losing customers to competitors. For more details on digital payment flexibility, see this guide on customer portals.

6) 48% of businesses cite cost reduction as key driver

Nearly half of businesses say that cutting costs is a main reason for their decisions about technology and operations. For example, 48% of companies mentioned cost reduction as a key reason for outsourcing business functions.

Customer portal adoption can also help improve cost efficiency. Companies using portals often report faster payment cycles, as found in customer self-service portal statistics.

7) 60% in-app digital payment usage in U.S. as of 2024

By 2024, 60% of U.S. adults made digital payments directly within apps. This high adoption means most consumers expect quick, secure payment options during their buying journey.

Businesses can see better payment speed and completion rates by supporting in-app transactions. For more data on digital payments landscape in the United States, visit Statista. More customer-portal examples are available on our customer portal technology blog.

8) 22% YoY increase in top mobile payment app downloads

Top mobile payment apps saw a 22% year-over-year increase in downloads in Q1 2021. This indicates that more customers are shifting to digital payment methods each year.

For businesses, rapid growth in mobile payment app downloads signals a rising preference for quick and digital transactions. Companies that invest in customer portals are better positioned to capture this demand and speed up their payment cycles. More details can be found in this analysis of payment trends.

To learn how such adoption patterns impact various industries, see the recent updates on mobile app usage statistics.

9) 50% global e-commerce transaction share from digital wallets in 2022

In 2022, digital wallets were used for 50% of all global e-commerce transactions. This highlights how quickly consumers are shifting away from traditional payment methods. Digital wallet solutions such as mobile payments and online wallets are becoming the go-to choice for faster customer payments.

Businesses looking to streamline payment processes should review mobile payments worldwide statistics to stay competitive.

10) 53% projected digital wallet share by 2025

Digital wallets are expected to make up about 53% of global e-commerce transaction value by 2025. This growth signals a major shift in consumer payment habits.

Businesses should track this trend to streamline payment processing and reduce friction at checkout. For more data on this trend, visit the FIS page on digital wallet share projections and see details about digital wallet user growth.

11) 8 percentage point rise in digital wallet in-app purchases since 2019

In-app digital wallet purchases in the United States have grown by 8 percentage points since 2019. This shift reflects rising consumer expectations for digital wallet adoption and convenience.

Businesses that optimize their customer portals to support digital payments can benefit from this trend. Strong customer portal functionality often results in higher digital payments usage, driving faster and more seamless transactions.

12) Market participation growth linked to instant payments

Instant payments are increasing the number of active participants in the financial sector. Between 70% and 80% of U.S. financial institutions are expected to be receiving instant payments by 2028, which shows a trend of broad adoption across banks and credit unions.

Global adoption of instant payments is set to thrive, with a projected growth rate of 16.2% in the coming years as outlined in the instant payments market size, share, and forecast report at Future Market Insights. For businesses wanting to keep pace, customer portals can help boost customer engagement and connect with this expanding payment market.

13) Faster Payments Barometer shows rising business adoption rates

The latest Faster Payments Barometer Report highlights that more businesses now view faster payments as a “must have” feature.

Survey results indicate that the drive for adoption is strong, yet many companies still struggle with barriers like increased fraud risk and high implementation costs.

Specific statistics and deeper trends around payments and customer portals are detailed in the internal guide on customer portal adoption and payments.

14) Cloud-based payment solutions boost instant payment use

Cloud-based payment solutions make it easier for businesses to offer faster payments. These platforms are scalable and help companies respond quickly to changes in customer demand.

Recent data shows that 23% of banks have moved their payments processing to the cloud, paving the way for more real-time payments. Companies seeking best practices can review cloud systems for payments.

15) Customer portals streamline B2B and B2C payments

Customer portals help companies speed up payment processing by providing clients with an easy way to view invoices and settle balances online. This makes both B2B and B2C transactions smoother and reduces delays from manual steps.

Features like secure digital payment options and real-time order tracking are now expected by customers using B2B customer portals. Many portals also collect data on payment habits, helping businesses spot issues more quickly and improve cash flow management.

For more on managing customer billing, see this guide to small business invoicing.

16) Point of sale and e-commerce key for instant payments

Businesses are seeing the highest benefits from instant payments in point of sale environments and e-commerce transactions. Customers expect fast and seamless payment experiences, especially when shopping online or in stores.

A recent FPC Research Report highlights these as top priorities for instant payment adoption. For a broader look at how digital payment trends affect businesses, see the analysis on digital payments statistics.

17) Real-time payments (RTP) maturity advancing in U.S.

Real-time payments are gaining ground in the U.S., letting businesses transfer money between banks in seconds. This speed gives companies better cash flow control and minimizes payment delays.

Over 86% of businesses used faster or instant payments in 2023. These solutions are also streamlining account management for firms adopting customer portals and digital payment services. For more information, see how customer portal adoption and payments interact.

18) Digital wallets expanding into in-store payments

Digital wallets are no longer limited to online or in-app transactions. More stores are now accepting digital wallet payments at their physical locations.

In the United States, the adoption rate for in-store digital wallet payments jumped by 12% since 2022, now making up 20% of in-store transactions, according to data on digital wallet statistics.

Retailers using customer portals that support these payment types can speed up payment processing and checkout times. More on integrating digital payments with a customer portal adoption guide.

19) Pandemic pressures accelerated digital payments adoption

The COVID-19 pandemic caused a major shift in how businesses and customers approached payments. Many turned to digital options, resulting in a significant increase in usage of digital and contactless payments.

During this period, customer-portal adoption also rose, helping companies process payments more quickly and improve the customer experience with digital tools like online accounts and real-time updates. More insights on how digital payments boost efficiency can be found on the steadily blog digital payments.

20) Cash flow improved by instant payments adoption

Companies using instant payments can access cash right away instead of waiting days for transfers to clear. This supports daily operations and makes managing expenses more predictable.

Many financial institutions report that faster settlement leads to better working capital management. According to the 2024 US Instant Payments Adoption Quantitative Study, instant payment solutions are driving real-time access to funds.

Faster payments adoption is often enabled through tools like customer portal adoption strategies, which help improve overall cash flow visibility.

21) Financial institutions integrating instant payments with portals

Many financial institutions now connect instant payments with customer portals to boost transaction speed and improve user experience. This trend is visible as more banks use both FedNow and RTP and often start with a receive-only approach before expanding features.

Banks aiming for digital efficiency can review accelerating adoption of instant payments to guide integration strategies. For businesses, combining instant payments with customer portals can deliver faster access and better service. Learn more about customer payment portal benefits for B2B needs.

22) Faster payment adoption increases payment speed and accuracy

Businesses adopting faster payment systems see improvements in both transaction speed and correctness. Real-time systems offer quick settlements, which reduces mistakes from manual processing or delayed payments.

A recent Federal Reserve survey found that instant payment services have led companies to process payments more efficiently. Many businesses also use customer portals to further increase accuracy and reduce payment delays, as described in our post on customer portal adoption benefits.

23) Increased customer satisfaction via payment portals

Businesses benefit when customers can make payments and access account information quickly. Customer portals let users handle transactions on their own schedules. This reduces wait times and lowers support requests.

Data shows that account management portals can improve satisfaction and retention by making payment tasks easier for customers. Companies tracking key performance indicators related to customer satisfaction boosted by account management portals often see measurable improvements.

For a broader view of digital payment industry trends, see consumer digital payments already mainstream.

How Customer-Portals Accelerate Payment Cycles

Customer-portals allow businesses to speed up payment processing by giving clients more control and visibility. This improves collection rates and makes it easier for teams to track each step in the payment timeline.

Reducing Invoicing Delays

A major cause of slow payments is delayed invoicing or manual follow-ups. Customer-portals change this by providing a self-service platform where clients can access invoices instantly. Businesses can cut down on time waiting for paperwork to be sent or received.

With features like real-time invoice delivery and the ability to pay multiple invoices at once, customers face fewer friction points. Payment details, due dates, and amounts are always updated in the portal, which decreases misunderstandings and disputes. For organizations with recurring billing, these systems automate much of the process, lowering the workload for staff and clients.

As a result, firms using customer portal for payments often report quicker payment cycles and reduced days sales outstanding (DSO).

Enhancing Payment Transparency

Payment portals give both parties a clear view into every stage of the payment process. Customers can see outstanding balances, check which invoices are paid, and review transaction history at any time. This transparency builds trust and removes the excuse of missing or unclear bills.

By letting clients track payment status 24/7, portals reduce confusion and back-and-forth communications. Businesses benefit from fewer disputes about due dates or amounts paid, allowing teams to focus on critical issues instead of small errors.

Providing secure storage of payment details and histories also helps customers manage their finances better. For more insight on why an AR customer portal is the key to faster, easier payments, experts highlight faster collections due to predictable and visible payment workflows.

Overcoming Adoption Barriers for Customer-Portals

Successful customer-portal adoption depends on how easy it is for users to interact with payment tools and whether these systems work well with the ones businesses already use. Making targeted adjustments in these areas often leads to higher usage rates and fewer drop-offs.

User Experience Improvements

A clear design and simple navigation are critical for encouraging customers to use payment portals. Portals should use large buttons, readable fonts, and step-by-step prompts. Every step in the payment process must be simple to understand, especially for first-time users.

Fast load times and a mobile-friendly layout help reduce user frustration. Adding features like automatic data entry and real-time payment status updates also increase satisfaction, since users spend less time figuring out the system.

According to the U.S. Faster Payments Council’s usability factors, businesses see higher digital payment adoption when portals remove clutter and keep steps straightforward. When users encounter too many options or confusing messages, they are less likely to complete payment. Improving the user workflow with consistent cues and support lowers abandonment rates and builds trust.

Integration With Existing Payment Systems

Seamless integration between customer-portals and existing payment platforms remains a top concern for businesses. Connecting with systems like ERP, CRM, and various bank processors can reduce manual entry, cut errors, and allow for real-time payment tracking.

Many portals succeed when they support universal formats and standard APIs, making it easier for IT teams to connect old and new tools. For example, businesses looking to use real-time rails or FedNow must ensure their customer-portal can exchange data quickly and securely with legacy payment systems.

The Keys to Faster Payments Adoption explains that a unified payments experience is less confusing for employees and customers alike. Integration also helps with reporting, letting businesses track payment status across multiple channels from a single dashboard. This transparency speeds up problem resolution and helps businesses deliver consistent service.

Frequently Asked Questions

Customer portals and instant payment technologies are driving real changes in how quickly businesses receive payments. Key data points show clear links between portal adoption, payment speed, and user satisfaction for both companies and customers.

How does customer portal adoption contribute to the acceleration of payment processing times?

Customer portals give clients access to pay invoices and manage accounts without waiting for manual steps. With automation, businesses notice fewer errors and faster settlements. Organizations that use a customer portal report less payment friction and a higher percentage of on-time receipts. Learn more about customer portal statistics 2024 for business applications.

The automation built into these portals lets customers pay at any time, which is a key advantage over traditional invoice processing.

What are the latest statistics on the impact of customer portal adoption on payment efficiency?

In a recent survey, 81% of customers used Versapay’s payment portal. 74% of businesses now let customers pick their preferred payment methods, which leads to better satisfaction and faster payouts. Data also shows that 86% of businesses and 74% of consumers used instant or faster payments in the last year. See full details on Federal Reserve surveys: U.S. businesses, consumers increasingly adopt.

Payment portals are having a measurable impact on daily transactions. Companies investing in these systems manage payments with fewer delays.

What improvements in instant payment technologies have been observed recently?

New instant payment solutions support 24/7 processing, so payments are settled any time of day or night. Real-time settlement helps prevent bottlenecks and cuts down on the need for manual intervention. Businesses can match their payouts more closely to incoming cash flow.

For companies interested in detailed updates, customer portal guide enhance experiences in 2025 highlights some of the latest portal features boosting speed and reliability.

Can you provide insights into the Federal Reserve's role in facilitating faster payments?

The Federal Reserve has promoted development of round-the-clock real-time payment settlement services. It has introduced new tools for liquidity management to support these efforts. The Fed's work directly supports banks and businesses seeking continuous, reliable, and secure payment processes. More details are available in the Federal Reserve Board PDF FAQs - Faster Payments.

These actions help ensure both businesses and customers have uninterrupted access to fast payment services.

Which country is currently leading in real-time payment transactions?

India is the leader in real-time payment transactions, processing billions every year through its Unified Payments Interface (UPI). UPI has created high adoption rates across all business sectors in the country, making India the benchmark globally.

For an in-depth analysis, read about customer portal statistics 2024 need to know.

What payment method is considered the fastest for transaction processing today?

Instant payments, also known as real-time payments, are considered the fastest methods available. These systems move funds and confirm transactions in seconds regardless of banking hours. 79% of consumers report a preference for instant options.

For more on current options and adoption, visit faster payments common questions. Instant payments stand out by reducing delays across all points in the transaction process.

This post is to be used for informational purposes only and does not constitute formal legal, business, or tax advice. Each person should consult his or her own attorney, business advisor, or tax advisor with respect to matters referenced in this post. Resolve assumes no liability for actions taken in reliance upon the information contained herein.