Frequently asked questions

What type of companies does Resolve usually work with?

Resolve works predominantly with US-based manufacturers and wholesalers. Our customers are B2B and sell to business customers. Their products are usually purchased on a repeat basis. Some of the specific industries and product types we currently serve: Industrial equipment, commercial electronics and lighting, sporting goods and bicycle manufacturers, automotive and parts, and construction machinery.

What is the Resolve 'quiet' credit check?

Resolve puts an end to lengthy forms and manual trade reference checks. Business credit checks are different than personal credit checks. We only need the name and address of your customer - that's it! Your customer doesn't need to provide a thing. They will not be notified of the credit check, and unlike a personal credit check it will not impact their credit score in any way.

Which of my customers are eligible for Net Terms?

Resolve's Net Terms depends on the credit-worthiness of your customers. Unfortunately, we can't credit check or get existing tradeline information about sole proprietors, very new, or very small businesses. Here's an example of a customer that would likely get approved: "Company ABC purchases $22,000 of widget Y each month for 3 x retail locations. They've been in business for 4 years and registered as an LLC, C-Corp, or S-Corp. Existing Tradelines are a previous bank loan, business credit cards, business lines of credit."

Which of my customers will not get approved?

Unfortunately, we can't credit check or get existing tradeline information about sole proprietors, very new, or very small businesses. Here's an example of a customer that would likely not get approved: "Brad is purchasing $500 of widget X monthly to sell in his store, he is registered as a sole proprietor and has been in business for 9 months. Existing Tradelines are a credit card and some packaging purchases."

How will this impact my customer relationships?

Resolve's white label features add value to your customer's experience with your business, we stay in the background. Resolve's online Payments Portal modernizes your customer's payment experience with you - they can pay by credit card, transfer, or check. Resolve makes life easier for your customers and your accounts team.

How do my customers pay their net terms invoices?

Resolve provides a white-labeled Payments Portal for your customers. This allows your customers to pay online (by ACH or Credit Card), pay by bank transfer, or mail in a check.

Does Resolve work with my Shopify e-commerce site?

Resolve doesn't currently offer a Shopify checkout flow integration. However, we still have some options for Shopify merchants to offer net terms to their customers. Please reach out to discuss the details with our team.

How does offering net terms help grow my business?

Don't give your customers an excuse to buy from another supplier who is offering net terms. We allow your customers to buy now and pay later. This convenience boosts sales conversion, increases their purchase frequency and volume, and enhances customer loyalty. In addition, our advanced underwriting looks beyond traditional commercial credit data, allowing you to sell to more customers.

What are Net Terms and how do they work?

Net Terms let you “Buy Now, Pay Later.” Once approved, you’ll have X days (Net X) to pay for your order - no upfront payment is required.

Do I need to sign up to use Net Terms?

Yes, you will need to sign up. It is a one-time process and only takes a few minutes.

How long does the application take?

The application usually takes around 5 minutes. Approval can be instant or take up to 1 business day.

Can I use Net Terms immediately after signing up?

Yes, as soon as your application is approved, you can place an order using Net Terms.

Do I need to apply again every time I order?

No, once you’re approved, you can use Net Terms for all future orders.

What if I don’t get approved?

You can submit additional documents, such as Plaid, bank statements, or a personal guarantee, to request a re-evaluation.

Is there a fee to apply or use Net Terms?

Who do I pay after placing an order?

All Net Term payments are made directly to Resolve. Once you place the order, you will receive an invoice with Resolve’s bank information listed on the invoice.

How do I make payments to Resolve?

You will receive an invoice automatically after your order ships. You can pay using ACH bank transfer, wire transfer, or check - whichever works best for you.

What happens if I miss a payment?

Resolve will notify you with reminders and may charge a late fee if payment is not received on time.

Questions about Resolve Pay?

For Merchants